Shipping Policy
At Flick™, we are pleased to provide Free Worldwide Shipping on all orders, with no minimum purchase required. Below you’ll find our processing times, delivery estimates, and related policies.
Order Processing
- Standard items: usually ship within 1–3 business days.
- Personalized or made-to-order items: typically 5–7 business days.
- Orders placed on weekends/holidays are processed on the next business day.
- Customers will receive an order confirmation email and a tracking email once dispatched.
Estimated Delivery Times
- United States: 3–7 business days
- Canada & Europe: 5–12 business days
- Australia & New Zealand: 7–14 business days
- Asia, Middle East & Latin America: 6–16 business days
- Africa & remote regions: 8–18 business days
Delivery times are approximate and may vary due to customs, local couriers, or peak seasons.
Customs, Duties & Taxes
Shipping is always free, but international orders may still incur customs duties, VAT, or local import taxes. These fees are set by your local authorities and remain the responsibility of the recipient.
Tracking Orders
Tracking details are emailed once your order is dispatched. You may also track via our Order Tracking page with your order number and billing email.
Lost or Damaged Parcels
- If a package shows “delivered” but cannot be located, please check with neighbors or local delivery points first.
- For damage or missing items, notify us within 7 days of delivery and include photos of packaging/product.
- Claims will be verified with the carrier before a resolution is offered.
Flick™ Company Information
Brand: Flick™ (Owned by Song Ngu Trading Service Manufacturing Company Limited)
U.S. Address: 651 N Broad St, Suite 201, Middletown, DE 19709, United States
Vietnam Office: 59C4 Pham Ngoc Thach Street, Ward 6, District 3, Ho Chi Minh City, Vietnam
Phone: +1 954 875 2008
Email: [email protected]
Website: www.owlflick.com