Frequently Asked Questions
Quick answers about Flick™ Kitchen & Dining products, orders, shipping and returns. Need more help? Email [email protected].
▸ What makes Flick™ products kitchen-safe?
We use food-safe finishes and materials tested for everyday kitchen use. Care instructions are listed on each product page and our Care Guide.
▸ How long is processing time before shipping?
Standard processing is 1–3 business days. Personalized or made-to-order items may take 5–7 business days. Tracking is sent by email when shipped.
▸ Do you ship internationally?
Yes, to most destinations supported by our carriers. Rates are calculated at checkout by destination, weight and service level. See Shipping Policy.
▸ How do I track my order?
Use the tracking link in your dispatch email or visit Order Tracking with your order number and email.
▸ Can I change or cancel my order?
Please contact us within 12 hours of purchase. If fulfillment has started (especially for custom items), changes may not be possible.
▸ What is your return & refund policy?
Returns are accepted within 30 days on eligible items in unused condition with original packaging. Personalized and final-sale items are non-returnable unless defective. See Refund & Returns Policy.
▸ Duties, taxes and import fees
International orders may incur VAT, customs duties or brokerage fees on arrival, set by local authorities and paid by the recipient.
▸ Do you offer wholesale or bulk orders?
Yes. Email [email protected] with company details and quantities for a tailored quote.
Flick™ Company Information
Brand: Flick™ (Owned by Song Ngu Trading Service Manufacturing Company Limited)
U.S. Address: 651 N Broad St, Suite 201, Middletown, DE 19709, United States
Vietnam Office: 59C4 Pham Ngoc Thach Street, Ward 6, District 3, Ho Chi Minh City, Vietnam
Phone: +1 954 875 2008
Email: [email protected]
Website: www.owlflick.com